Refund policy
This is a starting point for Outset Athletics' return and refund policy. It is not legal advice and should be reviewed before launch.
Returns window
You have 30 days from the delivery date to request a return. To be eligible, items must be unworn and unwashed, in their original condition, with all tags still attached.
Items that show signs of wear, washing, alteration, or odour cannot be accepted. For hygiene reasons we cannot accept returns on items returned without tags.
How to start a return
Email [to be completed — customer service email] with your order number and the item(s) you want to return. We will confirm your return and send you the returns address.
Please do not send items back before contacting us — unannounced returns can take significantly longer to process.
Returns address: [to be completed — returns address]
Return shipping
[to be completed] — state whether return shipping is paid by the customer or by Outset Athletics, and whether a prepaid label is provided.
If a restocking fee applies, state it here: [to be completed — restocking fee, or "no restocking fee applies"].
We recommend using a tracked service. Until a returned parcel reaches us it remains your responsibility, and we cannot refund items that do not arrive.
Refunds
Once we receive and inspect your return we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may take additional time to post the refund to your account.
Original shipping charges are not refunded unless the return is the result of our error or a faulty item.
Exchanges
The fastest way to exchange a size is to return the original item for a refund and place a new order, so you are not waiting on stock. If the size you need is low or out of stock, email us before returning and we will tell you what is available.
Faulty or incorrect items
If an item arrives faulty, damaged, or is not what you ordered, email us within 7 days of delivery with your order number and photos of the issue. We will cover return shipping and either replace the item or refund it in full, including original shipping.
This does not affect any rights you have under applicable state or federal consumer law.
Items that cannot be returned
- Gift cards
- Items marked as final sale at the time of purchase
- Items returned outside the 30-day window
- Items returned worn, washed, altered, or without tags
Sale items
Discounted items are returnable on the same terms as full-price items unless they were explicitly marked final sale. Refunds are issued at the price actually paid.
Questions
Email [to be completed — customer service email]. Company: [to be completed — registered company name].