Shipping policy
This is a starting point for Outset Athletics' shipping policy. It is not legal advice and should be reviewed before launch.
Free shipping
Shipping is free on all orders over $60 USD. Orders below that are charged at the rates shown at checkout before you pay.
The threshold is calculated on the order subtotal after any discounts and before taxes.
Processing time
Orders are packed and dispatched within [to be completed — processing time, e.g. 1–2 business days] of being placed. Orders placed on weekends or public holidays are processed on the next business day.
During launches and sale periods processing can take longer. If your order will be significantly delayed we will email you.
Delivery estimates
[to be completed — carriers used and real delivery windows]
| Destination | Service | Estimated delivery |
|---|---|---|
| United States | [to be completed — carrier] | [to be completed] business days |
| International | [to be completed — carrier] | [to be completed] business days |
Delivery estimates are estimates, not guarantees. They start from dispatch, not from when the order was placed, and exclude customs delays.
Where we ship
[to be completed — list the countries or regions shipped to.] If a destination is not listed it is not currently served, and any order placed to it will be refunded.
Tracking
You will receive a shipping confirmation email with a tracking number once your order is dispatched. Tracking can take up to 24 hours to show movement after the label is created.
Duties and import taxes
[to be completed] — state whether duties and import taxes are collected at checkout (DDP) or charged on delivery by the carrier (DDU).
If they are charged on delivery, they are the recipient's responsibility and are set by the destination country, not by Outset Athletics. We cannot estimate them, and refused parcels that are returned to us are refunded less the original shipping cost and any carrier charges.
Incorrect addresses
Please check your shipping address before completing checkout. We can amend an address only if the order has not yet been dispatched — email us immediately. Parcels returned to us because of an incorrect address can be reshipped once the correct address is confirmed and shipping is paid again.
Lost or damaged parcels
If tracking shows no movement for [to be completed, e.g. 7] business days, or your parcel arrives damaged, email us with your order number. We will open a claim with the carrier and either replace or refund the order.
Parcels marked delivered by the carrier but not found should be reported within 7 days of the delivery scan.
Questions
Email [to be completed — customer service email]. Company: [to be completed — registered company name].